WILT

Shipping, exclusively within Italy, will be free for orders above 49€, while below this figure it will be 9.50€.

You can vary the delivery address, choosing either a PUDO or a PUDO.

When your order is dispatched, you will automatically receive an e-mail with all the information you need to follow the status of the delivery.

You can track your order at any time thanks to the tracking code that will be provided to you by e-mail when your order is dispatched.

Upon delivery of the goods by the courier, you must check that the number of packages corresponds to the number indicated in the transport document, that the packaging is undamaged, not damaged, not wet or otherwise altered. Immediately dispute any damage to the packaging and/or the product or the mismatch in the number of packages or indications, by affixing WRITTEN CONTROL RESERVE on the courier’s proof of delivery.

In the event that it is not possible to deliver the parcel because no one is present at the recipient’s address, the courier will leave a paper notice with the delivery reference and instructions on how to contact the branch and organise a second delivery. Otherwise, the material will remain for a few days in the depot or, if the option is within the possibilities, the package will be left in a PUDO or Fermopoint.

Your order will be sent reliably and securely via BRT.

Using the email code received when the order is dispatched, you can manage a possible change of delivery date by selecting an approximate time slot.

The purchased Product shall be shipped by express courier to the address specified by the Customer at the time of purchase within 3 working days after the order has been accepted, from Monday to Friday, excluding midweek holidays. Delivery will be made within three to four working days.

To redeem your coupon, simply enter the relevant code in the ‘Promotional Code’ field directly in the shopping cart and click ‘Apply Promotional Code’ before checkout.

Make sure that the promotional code is entered correctly in the shopping cart, with no spaces at the beginning and end, and that lower and upper case letters are correct. If the promotion code is correct, then make sure that the conditions of applicability are met (expiry date, minimum purchase value, category, brand, etc.) and that you have not already entered another code (codes cannot be combined). For further information or support, please do not hesitate to contact our Customer Service.

After purchase you will receive confirmation that your order has been successful. Upon dispatch you will receive an email where you will find the tracking code and can access the page to track your shipment. Thanks to the tracking code you will receive by e-mail, you can track your order at any time.

You will receive confirmation of your order within a few hours after your purchase, via an e-mail sent to the e-mail address you provided. If you have not received an order confirmation, please check your junk mail box. If you have not received your order confirmation within the specified time, please do not hesitate to contact our Customer Service.

You can cancel your order within a short period of time if your order has not yet been shipped. If you wish to cancel or change an order, please send an e-mail to info@wiltlight.com. On the other hand, it remains possible to return the goods within 14 days as provided for by current legislation.

The right of Withdrawal is exercised by sending – before the expiry of the Withdrawal Period – a notice of withdrawal (hereinafter ‘Notice of Withdrawal’) to the email address info@wiltlight.com and in the manner set out below. The Notice of Withdrawal shall specify the wish to withdraw from the Purchase and the Product, or Products, for which the right of Withdrawal is to be exercised. Following the correct exercise of the Right of Withdrawal, Perenz S.r.l. shall inform the Consumer, by e-mail, of the Practice Number, which must be indicated by the Consumer when returning the Product(s). Return of the Product(s) shall take place within 14 (fourteen) days from the Notice of Withdrawal. The Consumer may return the Product(s) by postal service/carrier, the costs and risks of transport being borne by the Consumer. Products must be returned correctly packaged in their original packaging, not damaged or soiled, with all accessories, instructions for use and documentation. The Product(s) shall be: Equipped with the transport document (present in the original packaging) to enable the art. 56 of the Consumer Code to identify the customer (order number, name and surname, address, date of dispatch); If the returned items show damage or signs of wear resulting from handling that is not necessary to establish their nature, characteristics and function, Perenz S.r.l. reserves the right to deduct from the refund an amount corresponding to their decrease in value. If the product does not comply with what is specified in this paragraph, the withdrawal shall not be effective. Before proceeding with the Return, the Consumer shall check that the Product(s) subject to Return is/are intact and in normal state of preservation, placed in its/their original packaging, complete in all its/their parts (including packaging and accessory documentation).

The Right of Withdrawal may be exercised within 14 (fourteen) days from the day on which the Consumer, or a third party other than the Carrier and designated by the Consumer, acquires physical possession of the Product(s) (hereinafter the “Withdrawal Period”).

Any problems with the products received must be reported, enclosing photos of the packaging and the product, within 8 days of delivery, by e-mail to: info@wiltlight.com.

If the product delivered is NOT the one actually ordered, you must notify us within 14 days of receiving it by e-mail to info@wiltlight.com. The replacement of the package will be done free of charge.

All products on sale are covered by a 24-month warranty; In case of doubt, you can always contact our Customer Service.

Our Customer Service is available to answer any questions, including technical ones, via chat, by writing to info@wiltlight.com or by calling 3896837762. The service is available Monday to Friday from 09:00-12:00 / 14:00-17:00.

Yes. To do so, you have to send an e-mail to info@wiltlight.com specifying the order number and product code.

Yes, it is possible. Remember, however, that the invoice must be requested by the customer before placing the order at info@wiltlight.com.

The refund shall follow within 14 (fourteen) days from receipt of the communication from the Consumer by which the Right of Withdrawal is legitimately exercised, at no cost and by the same means of payment used by the Consumer for the initial transaction, unless expressly requested otherwise by the Consumer. It reserves the right to withhold the refund until it has received the Product(s), or until the Consumer has proved that he/she has sent the Product(s).

You can make payment on line by bank transfer.

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Registration gives you access to your personal area, where you can check the status of your orders and deliveries in real time, stay up-to-date on news and receive extra discounts in advance. It will also speed up the process for your future purchases.

Your feedback is important and helps us to improve our offer and our work. You can send us your feedback by e-mail to info@wiltlight.com.

Our Customer Service is at your disposal to answer any questions you may have. You can contact us via chat, write to info@wiltlight.com or call us at 3896837762. The service is available Monday to Friday from 09:00-12:00 / 14:00-17:00.